Terms of Service

Definitions

NinjaBuy Platform ("Platform"): The online platform operated by NINJA PLATFORM LLC, doing business as NinjaBuy, enabling users to submit product links and purchase requests for goods listed by third-party sellers on Chinese e-commerce marketplaces. The Platform facilitates procurement, warehousing, and international logistics services through its network of partners. The Platform includes the NinjaBuy website (ninjabuy.com) and any associated applications.
User ("You"): Any individual or entity that registers an account on the Platform and uses its services.
Seller: Third-party individuals or businesses listing products on Chinese e-commerce marketplaces (including but not limited to Taobao, 1688, Tmall, Weidian, and Pinduoduo).
Procurement Partner: Third-party entities that fulfill purchasing requests submitted through the Platform.
Logistics Provider: Third-party companies providing international shipping and delivery services.
Warehousing Provider: Third-party facilities providing storage, measurement, photography, and packing services.
Credit Balance: Store credit denominated in Chinese Yuan (CNY) maintained in the User's Platform account, used to pay for services.

By registering an account, topping up your credit balance, or using any service on the Platform, you confirm that you have read, understood, and agreed to be bound by these Terms of Service. If you do not agree to any provision, you must stop using the Platform immediately.

The Platform reserves the right to modify these Terms at any time. Updated Terms will be posted on the Platform and take effect seven (7) days after posting. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

2. Account

2.1. Users must be natural persons with full legal capacity or authorized representatives of a legal entity. By registering, you confirm you meet these requirements.

2.2. You are responsible for providing accurate, complete, and current registration information. If your information changes, you must update it promptly.

2.3. You are responsible for maintaining the security of your account credentials. The Platform is not liable for losses resulting from unauthorized access due to your failure to secure your account.

2.4. Accounts are non-transferable. You may not sell, rent, share, or otherwise transfer your account to any other person.

3. Services

3.1. Platform Role

NinjaBuy is a platform connecting Users with procurement, warehousing, and international logistics services for products listed on Chinese e-commerce marketplaces. Users submit product links and purchase requests. The Platform's network of partners fulfills these requests and handles warehousing and shipping.

NinjaBuy does not sell products directly. The legal relationship for the purchase of goods is between the User and the Seller. Fees paid through the Platform for procurement, warehousing, and logistics services are collected on behalf of the respective service providers.

3.2. Purchasing Service

You select products from supported Chinese e-commerce marketplaces and submit purchase requests through the Platform. Our procurement partners purchase the products on your behalf based on the information you provide (product link, quantity, size, color, and any other specifications).

The Platform and its procurement partners do not guarantee: product availability, pricing accuracy on the seller's listing, product quality or authenticity, or the seller's fulfillment timeline. If a purchase cannot be completed due to stock issues, price changes, or seller non-compliance, you will be notified and any applicable refund will be credited to your balance.

3.3. Warehousing Service

Products purchased through the Platform are delivered to the Platform's warehouse facilities. Upon arrival, items are:

Received and logged
Weighed and measured
Photographed (standard item photos)

Invoices, receipts, and shipping slips are removed from packages by default. Original product packaging is retained; outer shipping packaging is removed.

The Platform does not open sealed product packaging, power on electronic devices, or perform professional quality testing. Photography and basic verification of style, quantity, color, and size are provided as standard services. The photos serve as the User's primary means of verifying the received goods.

3.4. International Shipping Service

Once items are stored in the warehouse, the User may select items for international shipment. The User chooses a shipping method and destination. The Platform arranges shipment through third-party logistics providers.

International shipments are sent with the User as the consignee. The User is the importer of record and is solely responsible for all customs duties, import taxes, fees, and compliance with the destination country's import regulations.

The Platform declares the actual value of goods on customs forms. The Platform does not under-declare values, falsify customs information, or mark commercial shipments as gifts.

3.5. Optional Services

The Platform offers optional paid services that may be requested at the time of ordering or shipment creation, including but not limited to:

Detailed inspection
Additional photography
Power-on testing for electronics
Tag removal
Special packaging and reinforcement
Stretch film wrapping
Moisture-proof wrapping

Pricing and availability of optional services are displayed on the Platform at the time of request.

4. Credit Balance and Payments

4.1. Credit Balance

All transactions on the Platform are denominated in Chinese Yuan (CNY). Users maintain a credit balance on the Platform, which is used to pay for all services. Credits are pegged 1:1 to CNY.

Credits are store credit for use on the NinjaBuy Platform only. Credits are not a currency, stored-value product, financial instrument, or transferable to other users.

4.2. Top-Up

Users add credits to their balance by topping up through the payment methods supported on the Platform. Top-up amounts are converted to CNY and credited to the User's balance.

4.3. First Payment — Purchasing

When a User submits and confirms a purchase request, the following are deducted from the credit balance:

Product cost (as listed by the Seller, converted to CNY)
Domestic shipping cost (from Seller to warehouse, if applicable)
Service fee
Any optional item services requested

4.4. Second Payment — Shipping

When a User creates and confirms a shipment, the following are deducted from the credit balance:

Estimated international shipping cost (based on weight, dimensions, destination, and selected shipping method)
Customs declaration fee (per parcel, varies by shipping method)
Storage fees (if applicable, see Section 5)
Any optional packing services requested
Insurance premium (if selected, see Section 7)

4.5. Shipping Cost Reconciliation

The shipping cost charged at the time of shipment creation is an estimate based on individual item weights and dimensions. After packing, the Platform weighs the final package.

If the actual cost is less than the estimate, the difference is refunded to the User's credit balance after the package ships.
If the actual cost is more than the estimate, the Platform may absorb small overages at its discretion. For material differences, the shipment is held and the User is notified of the additional amount due. The User may approve the difference to proceed, or request unpacking.

4.6. Held Shipments

A shipment that has been packed but is not yet dispatched — because the User has not approved an adjusted cost, or has requested modifications to the shipment — is considered held.

Items inside a held shipment: The individual storage clocks of items included in the shipment are paused while the shipment is held.
Held shipment storage: The packed shipment itself becomes a stored object with its own storage period. Free storage period: sixty-nine (69) days from the date the shipment was packed. After the free period, storage fees on the held shipment are charged at the rate disclosed on the Platform.
Unpacking: The User may request unpacking of a held shipment at any time, at no charge. Upon unpacking, items return to individual warehouse storage at the day at which their storage clock was paused. Any accrued held-shipment storage fees are deducted from the User's credit balance at the time of unpacking.
Shipping a held shipment: To dispatch a held shipment, the User must pay any adjusted shipping cost plus any accrued held-shipment storage fees.
Abandonment: If a held shipment exceeds its free storage period with no User action to ship, unpack, or extend storage, the shipment is subject to disposal under the same rules as expired warehouse storage (see Section 5.3).

4.7. Refunds to Balance

Refunds from cancellations, returns, or overpayments are credited to the User's credit balance. Refunds are not issued to external payment methods unless the User's account is being closed.

5. Warehouse Storage

5.1. Free Storage Period

Items are stored free of charge for sixty-nine (69) days from the date the item status changes to "Arrived in Warehouse."

5.2. Extended Storage

After the free storage period, the User may purchase additional storage time. Extended storage is priced at ¥0.10 per item per day and is deducted from the User's credit balance.

5.3. Disposal After Storage Expiration

Items that have not been shipped, claimed, or had their storage extended beyond the free period will be disposed of. The User will be notified at multiple points before expiration (in-app and via email), but disposal is not contingent on these notifications being read or acted upon. The Platform is not liable for disposed items.

6. Cancellations and Refunds

6.1. Cancellation by User

Procurement statuses and cancellation rights

Processing — Your order has been submitted but not yet ordered from the seller. You may cancel at this stage. Item cost and service fee are refunded to your credit balance.

Ordered — The item has been ordered from the seller and is awaiting shipment to our warehouse. Cancellation is attempted on a best-effort basis by negotiating with the seller. If the seller accepts the cancellation, the item cost is refunded to your credit balance within 72 hours. Service fees are non-refundable at this stage.

Received / Awaiting QC — The item has arrived at the Ninja Network warehouse and is being inspected and photographed. You may review the item photos in your dashboard. If you want to return the item, a return to the seller must be requested (see Section 6.5). Cancellation of the order itself is no longer possible — the item has been purchased and received.

Complete — The item has passed inspection and is ready to ship. You may select it for a shipment at any time. You may also request a return to the seller (see Section 6.5). If you do not create a shipment, the item remains in storage subject to the storage rules in Section 5.

Shipment dispatched — The item has been included in an international shipment that is in transit. Cancellation is not possible. No refund is available for items in transit.

6.2. Service Fee Refund Policy

Service fees are non-refundable once the item has been ordered from the seller.

6.3. Return Shipping Fees

Domestic return shipping within China is at the User's cost. The return shipping fee varies by item weight and seller location and is deducted from the User's credit balance.

6.4. Refund Processing

Refunds are credited to the User's credit balance. Refunds that require seller negotiation or return coordination may be subject to a processing fee. Any applicable fees will be disclosed before the refund is initiated.

6.5. Conditions for Returns

Returns must be requested before international shipment. Once an item has been shipped internationally, return is not possible.
Items must be in original, unused condition with all original packaging.
Not all sellers accept returns. The Platform negotiates on the User's behalf but cannot guarantee acceptance.
Items damaged, worn, or altered by the User are not eligible for return.
The Platform reserves the right to deny return requests that do not meet these conditions.

7. Insurance

7.1. Optional Shipping Insurance

Users may purchase shipping insurance when creating a shipment.

7.2. Coverage

Insurance covers the following events during international transit:

Complete parcel loss
Irreversible customs seizure (confirmed by official documentation)
Damage during transportation
Missing items in the parcel

7.3. Rate and Limits

Insurance rate: 4% of the declared parcel value (minimum ¥20 per parcel for values under ¥500)
Maximum compensation: ¥10,000 per parcel
Compensation will not exceed the actual declared value of the goods

7.4. Coverage Period

Coverage begins when the parcel leaves the Platform's warehouse and ends after the first delivery attempt at the destination.

7.5. Claims

Claims for damage or missing items must be filed within three (3) days of delivery.
Claims for parcel loss may be filed after ninety (90) days with no tracking updates.
Delay compensation: if delivery exceeds sixty (60) days, compensation is 20% of the shipping fee.
Claims for damage or missing items require a complete, unedited unboxing video showing the sealed parcel, shipping label, and full unboxing process.

7.6. Exclusions

Insurance does not cover:

Customs duties, taxes, or government fines
Seizure caused by incorrect address, missing documents, or false declaration
Fragile items shipped without appropriate protective packaging
Minor dents or outer packaging cosmetic damage
Items prohibited by shipping regulations or applicable law
Losses caused by the User's own actions or omissions

7.7. Insurance Refund

Insurance is refundable if the shipment is cancelled before dispatch. Once a tracking number has been generated, the insurance premium is non-refundable.

8. Restricted and Prohibited Items

The Platform will facilitate the purchase and shipment of any items that are lawful, legal, and supported by available shipping methods.

Items that require specific shipping routes (such as items containing batteries, liquids, or cosmetics) will be flagged, and available shipping methods will be displayed accordingly.

The Platform will not facilitate the purchase or shipment of items that are illegal to export from China, illegal to import into the User's country, or otherwise prohibited by applicable law. This includes but is not limited to weapons, controlled substances, hazardous materials, and counterfeit goods.

The Platform reserves the right to refuse any order or shipment at its discretion, including prohibited items, potentially fraudulent orders, or items incompatible with available shipping lines. If an order is refused, the item cost is refunded to the User's credit balance.

9. Customs and Import Responsibility

The User is the importer of record for all international shipments. The User is solely responsible for:

All customs duties, import taxes, VAT, GST, and processing fees imposed by the destination country
Compliance with all applicable import regulations in the destination country
Providing any documentation required by customs authorities

The Platform declares the actual value of goods on customs documentation. The Platform does not under-declare, falsify values, or misrepresent the nature of shipments.

If a shipment is held by customs, the Platform will provide available documentation (invoices, item descriptions) to assist the User. The User is responsible for any costs associated with customs clearance, including storage fees at customs facilities.

10. Limitation of Liability

10.1. Platform Responsibility

The Platform is responsible for:

Accurately processing purchase requests based on User-provided information
Receiving and storing items at its warehouse facilities
Providing standard item photography and measurements
Packing and dispatching shipments as requested
Maintaining accurate credit balance records
Communicating with sellers on the User's behalf

10.2. Exclusions

The Platform is not responsible for:

Product quality, authenticity, fitness for purpose, or accuracy of seller listings
Customs delays, seizures, duties, fines, or regulatory actions
Carrier delays, loss, or damage during international transit (except as covered by insurance purchased through the Platform)
Items lost, damaged, or stolen after delivery
Seller refusal to accept returns or issue refunds
The User's compliance with import regulations in the destination country
Losses arising from circumstances beyond the Platform's reasonable control

10.3. Maximum Liability

The Platform's total liability to any User for any claim arising out of or related to these Terms shall not exceed the amount paid by the User to the Platform in the twelve (12) months preceding the claim, or ¥10,000, whichever is less.

11. Dispute Resolution

If you have a dispute regarding your order or any service provided through the Platform, contact our support team first. We will work to resolve issues within a reasonable timeframe.

We strongly encourage Users to contact the Platform before initiating a chargeback or dispute with their payment provider. Chargebacks initiated without prior communication with the Platform may result in account suspension.

If a dispute cannot be resolved through direct communication, it shall be resolved through binding arbitration in accordance with the laws of the State of Wyoming, United States.

12. Privacy

The Platform collects and processes User data as described in the Privacy Policy. By using the Platform, you consent to such collection and processing.

13. Modifications and Termination

13.1. Modification of Services

The Platform reserves the right to modify, suspend, or discontinue any service at any time without prior notice.

13.2. Account Termination

The Platform may suspend or terminate User accounts that violate these Terms. Upon termination, remaining credit balance will be handled in accordance with applicable law.

13.3. User-Initiated Closure

Users may request account closure by contacting support. Outstanding orders must be completed or cancelled before closure. Remaining credit balance will be refunded to the User's original payment method, minus any applicable fees.

14. General

14.1. These Terms are governed by the laws of the State of Wyoming, United States.

14.2. If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full effect.

14.3. These Terms, together with the Privacy Policy and any service-specific terms displayed on the Platform, constitute the entire agreement between the User and the Platform.

14.4. The Platform's failure to enforce any right or provision does not constitute a waiver of such right or provision.

Contact

Questions about these Terms?

Live chat — available on our website
Email — [email protected]

NinjaBuy is operated by NINJA PLATFORM LLC, a Wyoming limited liability company. Business address: c/o Northwest Registered Agent Service Inc, 30 N Gould St, Ste N, Sheridan, WY 82801, USA.

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